Study Vision understands that circumstances can change and students may need to cancel any booking at any time. However the following terms and conditions apply for refund requests:

1. In the event that a student has to cancel for events beyond their control, the student and/or the parents or their agent are to immediately contact our office to discuss the circumstances with us. Study Vision reserves the right to accept or reject a request for a refund. Valid reasons for accepting any refund include: Visa application rejection (copy of rejection letters from the Australian Immigration Office and your applied institution to be submitted); trip cancellation due to Force Majeure (war, natural disaster, death) , major illness with doctor’s certificate and confirmation from the student’s education provider that the student has withdrawn the enrolment.
2. Any “Request for Refund” must only be submitted through our Refund Request Form. Please send an email to [email protected] to request a link to the Refund Request Form. Any submitted Request for Refund is subject to Study Vision’s approval.
3. No refunds will be made if a “Request for Refund” email is received more than twenty eight (28) days after the date the student’s booking is cancelled.
4. “Requests for Refunds” will be promptly attended to, and if approved, will get paid within 28 working days to the bank account, credit card or other online payment platform that the student/guest used to make their original payment, unless that payment method is not able to process the refund. If the original payment method is not able to process the refund, an alternative method will be used to process the refund. If the student/guest does not have an Australian bank account, and will not be coming to Australia, the refund can be made to an international bank account nominated by the student/guest, but additional charges will be deducted from the refundable amount. A receipt of payment will be emailed to the student/guest upon the student/guest’s request.
5. Refunds shall be made in Australian dollars only, regardless of the currency used to pay for a service.
6. All refunds made will have any applicable bank charges plus Administration Charges deducted before refunds are made.
7. If Study Vision is unable to service an application due to circumstances outside of our control, Study Vision will cancel the application and refund all fees received, deducting only bank charges involved in the refund, and not deducting any Study Vision Administration Charges. Study Vision is not liable for any other penalties or compensations.
8. If there are valid and clear reasons to doubt the nature of an application, or the authenticity of the applicant, or if the applicant did not make full payment of fees and rents due by a deadline, as requested to do so in our Offer letter or the invoice sent, Study Vision reserves the right to immediately cancel this application – even after payment (partial or full) has been received. This shall be at Study Vision’s own decision, and at any time, without any penalties or compensation on Study Vision. If this occurs, Study Vision shall willingly and immediately refund any net payments received. Study Vision shall effect this cancellation by simply writing an email to the applicant, or the applicant’s agent, advising of the cancellation and intent to immediately refund any payments made to date, after deducting any bank charges and Administration Charges involved in the refund.

Airport Transfer Refund Policies:

1. Airport Pickup Fees are refundable if cancelled at least 48 hours before scheduled arrival time, after deducting bank charges and Study Vision Administration Charges.
2. Please inform Study Vision of any changes to flight details by email to [email protected]. If it is less than 48 hours before the scheduled arrival time, please inform Study Vision by phone (call +61 410 691 761), WeChat (studyvisionoz), Line (+61410691761), WhatsApp (+61410691761) or FaceBook Messenger (marina.wan.98), then send an email to [email protected] to confirm the new arrival details.
3. Students or other guests who do not arrive at the airport as scheduled, without prior notice, will not receive any refunds. If they still require Study Vision to pick them up from the airport, we will strive to do so, depending on available drivers at the time, and provided a new (second) airport pickup fee is paid in full.

Refunds related to Special Offers & Discounts:

The Cancellation and Refund Policies above may not apply to special offers or discounts offered by Study Vision. Please refer to the terms and conditions of the specific offer or discount for the specific refund policies.