Chinese How Can We Help?
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Guests
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- What is Homestay?
- How Do We Select Our Homestay Families?
- Why should you choose to stay in a Study Vision homestay?
- How do I ensure that I get the type of family that I am looking for?
- How many other students will I share the homestay with?
- How long do I have to book the homestay for?
- How far will my Homestay be from my School/University
- What is the application deadline for the airport pick up and Homestay arrangement?
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- Can I go on holidays and keep my homestay, and will I need to pay rent while I am away?
- Can I have my friends stay at my homestay overnight?
- Can I smoke at my homestay?
- Can I drink at my homestay?
- Can I stay at a friend's place for a few days?
- Can my parents visit me and stay at my homestay?
- How do I do my laundry at my homestay?
- How do I keep my valuables safe?
- What do I do if I lose my house keys?
- I prefer to stay up late studying when my host family is asleep. Is this acceptable?
- What should I call my host?
- Will I need to do chores?
- Will my room have air conditioning and heating?
- What time do I need to turn down my music, finish making phone calls or stop talking on the phone/social media?
- What should I do if I’m sick?
- What will your homestay provide for you?
- What should I do if I’m sick?
- Can I invite guests into my homestay house?
- What are my responsibilities as a Homestay Guest?
- Can I use the kitchen in my homestay?
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- What is included in my Homestay Rent?
- How much do I need to pay up front?
- Is the internet included in the Homestay Fee?
- Do I have to pay for myself if I am included in family outings?
- How much rent do I pay?
- Can I change my Homestay after I move in? Can I get a refund?
- After my initial 4 week Homestay booking, when am I required to pay?
- Is the Accommodation Placement Fee a one-off fee?
- Do I need to pay a new Accommodation Placement Fee if I decide to move to a new homestay?
- If I continue staying at my homestay after the first 4 weeks, do I pay my rent to the host or to Study Vision?
- Can I go on holidays and keep my homestay, and will I need to pay rent while I am away?
- Can I extend for a few days after the current agreement ends?
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- Will I get cleaning and laundry services?
- Does my accommodation offer meals?
- What happens if I damage something in my accommodation?
- What items should I bring while moving in?
- Will I have access to Wi-Fi in my accommodation?
- Do I have to vacate my room during the holidays?
- What are the different room types that I can choose from?
- Will I be able to choose a student accommodation, or will Study Vision assign me to a student accommodation?
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- How do I book my accommodation?
- What do I need to pay to secure my booking?
- Can I view the property before booking? What if I am unable to visit the property?
- May I change my booking?
- Which documents do you need from me?
- May I change my booking?
- Which documents do you need from me?
- May I change the start and end dates of my tenancy?
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Hosts
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- What is Homestay?
- Do I need to live near a school to become a homestay?
- Is there a minimum age requirement to be a homestay host?
- Will I get a student as soon as I complete my application?
- What is required from hosts?
- How many guests can I host at one time?
- How long do guests stay?
- How often do I get bookings?
- Can I be a homestay if I have pets?
- Can I cancel a booking?
- Can I select age & gender preferences for my guests?
- What should I do if my guest is feeling sick or looks ill?
- Should I create house rules for my guest to follow?
- Will I be told if my guest has food allergies or preferences?
- Do I need a Working with Children Check Number to host?
- How do I apply for a Working with Children Check Number?
- Do I need to prepare the meals if I am out with my family?
- Do I need specific homestay insurance?
- What should I do when my guest arrives?
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- Can I host male and female international students at the same time?
- Do all international students speak English?
- Do I need to provide meals?
- Who is a typical homestay guest?
- What should I do if my guest can't make it to dinner?
- Are guests allowed to use my kitchen to prepare their own meals?
- Can I go on holidays or a weekend getaway while hosting?
- Can I bring my guest with me while on holidays?
- Can I ask my guest to help with cleaning around the house?
- What happens if my student wants to go on holidays
- What should I do when my guest arrives?
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- What is Student Accommodation?
- How long do guests stay?
- What is required from property owners?
- How often do I get bookings?
- Will I get a student as soon as I complete my application?
- Who is a typical student/guest?
- Can I cancel a booking?
- Should I create house rules for my guest to follow?
- Can I enter the guest's room for inspection?
- What should I do if I need to stop taking guests?
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Airport Transfers
- How do I apply for Study Vision's airport transfer service?
- How early can I book an Airport Transfer?
- How will I find my driver when I arrive?
- What if my flight arrives earlier or later than scheduled arrival time?
- How do I get to the pick-up point? Where will the driver pick me up? What should I do if I can't find a driver?
- What does my payment include?
- How can I pay my Airport Transfer fee?
- What happens if I miss my flight?
- Can I change my drop-off address after my transfer is booked?
- My friend and I arrived on the same flight, can we be picked up by the same car?
- Both my friend and I have airport pick-up service, will there be some discount?
- My flight has been changed, will I be charged extra?
- Can I apply for a refund if I cancel the Airport Transfer service & How do I apply for a refund?
- How many people are included in each Airport Transfer application?
- I left some of my belongings in the vehicle, how do I get them back?
- Can I book an urgent Airport Transfer (arrangement within 24 to 48 hours) & how do I apply? Will there be additional charges?
- I booked a Standard Airport Transfer service, how many luggage can I bring? Will I be charged extra fees if I bring more?
- Will I need to pay any extra fees to the Driver?
- I am going to Canberra, but my flight lands in Sydney, can I still book an Airport Transfer with Study Vision
- How do I know my Airport Transfer is booked?
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Welfare
- What is a CAAW (Confirmation of Appropriate Accommodation & Welfare)
- I am an student aged under 18 years old. Can Study Vision arrange both my accommodation and my guardian?
- I am international student aged under 18 years old in Australia and I am not staying in a Study Vision homestay. Can I change to a Study Vision homestay?
- I am international student aged under 18 years old in Australia and I do not have a Study Vision guardian. Can I change to a Study Vision guardian?
- I am an University of Sydney or Taylors College student aged under 18 years old applying for accommodation. Which date should I book my accommodation for?
- I am a student aged under 18 years old travelling to Australia, and I have booked a Study Vision homestay. Do I need to book an Airport Transfer with Study Vision?
- When I turn 18 can I continue staying at my current homestay?
- If I applied as an underage student, but my arrival was delayed until after I turned 18, do I pay the Under 18 rate or the Over 18 rate?
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What should I do if my guest is feeling sick or looks ill?
In case of illness or injury, please inform Study Vision immediately, and:
- For a minor illness such as flu and cough, please refer to a local GP.
- For any serious illness, please help them get to the local hospital to get emergency care.
Please remind them that they will need to ask for a medical certificate from their GP or the hospital for any time off study they need to take.
For any questions regarding payment for medical care, your student or other guest should contact their Overseas Student Health Cover (OSHC) Travel Insurance provider.
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