How Can We Help?
   			
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Guests
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- What is Homestay?
 - How Do We Select Our Homestay Families?
 - Why should you choose to stay in a Study Vision homestay?
 - How do I ensure that I get the type of family that I am looking for?
 - How many other students will I share the homestay with?
 - How long do I have to book the homestay for?
 - How far will my Homestay be from my School/University
 - What is the application deadline for the airport pick up and Homestay arrangement?
 
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- Can I go on holidays and keep my homestay, and will I need to pay rent while I am away?
 - Can I have my friends stay at my homestay overnight?
 - Can I smoke at my homestay?
 - Can I drink at my homestay?
 - Am I allowed to stay away from my homestay overnight or for a few days?
 - Can my parents visit me and stay at my homestay?
 - How do I do my laundry at my homestay?
 - How do I keep my valuables safe?
 - What do I do if I lose my house keys?
 - I prefer to stay up late studying when my host family is asleep. Is this acceptable?
 - What should I call my host?
 - Will I need to do chores?
 - Will my room have air conditioning and heating?
 - What time do I need to turn down my music, finish making phone calls or stop talking on the phone/social media?
 - What should I do if I’m sick?
 - What will your homestay provide for you?
 - What should I do if I’m sick?
 - Can I invite guests into my homestay house?
 - What are my responsibilities as a Homestay Guest?
 - Can I use the kitchen in my homestay?
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- What is included in my Homestay Rent?
 - How much do I need to pay up front?
 - Is the internet included in the Homestay Fee?
 - Do I have to pay for myself if I am included in family outings?
 - How much rent do I pay?
 - Can I change my Homestay after I move in? Can I get a refund?
 - After my initial 4 week Homestay booking, when am I required to pay?
 - Is the Accommodation Placement Fee a one-off fee?
 - Do I need to pay a new Accommodation Placement Fee if I decide to move to a new homestay?
 - If I continue staying at my homestay after the first 4 weeks, do I pay my rent to the host or to Study Vision?
 - Can I go on holidays and keep my homestay, and will I need to pay rent while I am away?
 - Can I extend for a few days after the current agreement ends?
 
 
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- Will I get cleaning and laundry services?
 - Does my accommodation offer meals?
 - What happens if I damage something in my accommodation?
 - What items should I bring while moving in?
 - Will I have access to Wi-Fi in my accommodation?
 - Do I have to vacate my room during the holidays?
 - What are the different room types that I can choose from?
 - Will I be able to choose a student accommodation, or will Study Vision assign me to a student accommodation?
 
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- How do I book my accommodation?
 - What do I need to pay to secure my booking?
 - Can I view the property before booking? What if I am unable to visit the property?
 - May I change my booking?
 - Which documents do you need from me?
 - May I change my booking?
 - Which documents do you need from me?
 - May I change the start and end dates of my tenancy?
 
 
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Hosts
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- What is Homestay?
 - Do I need to live near a school to become a homestay?
 - Is there a minimum age requirement to be a homestay host?
 - Will I get a student as soon as I complete my application?
 - What is required from hosts?
 - How many guests can I host at one time?
 - How long do guests stay?
 - How often do I get bookings?
 - Can I be a homestay if I have pets?
 - Can I cancel a booking?
 - Can I select age & gender preferences for my guests?
 - What should I do if my guest is feeling sick or looks ill?
 - Should I create house rules for my guest to follow?
 - Will I be told if my guest has food allergies or preferences?
 - Do I need a Working with Children Check Number to host?
 - How do I apply for a Working with Children Check Number?
 - Do I need to prepare the meals if I am out with my family?
 - Do I need specific homestay insurance?
 - What should I do when my guest arrives?
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- Can I host male and female international students at the same time?
 - Do all international students speak English?
 - Do I need to provide meals?
 - Who is a typical homestay guest?
 - What should I do if my guest can't make it to dinner?
 - Are guests allowed to use my kitchen to prepare their own meals?
 - Can I go on holidays or a weekend getaway while hosting?
 - Can I bring my guest with me while on holidays?
 - Can I ask my guest to help with cleaning around the house?
 - What happens if my student wants to go on holidays
 - What should I do when my guest arrives?
 
 
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- What is Student Accommodation?
 - How long do guests stay?
 - What is required from property owners?
 - How often do I get bookings?
 - Will I get a student as soon as I complete my application?
 - Who is a typical student/guest?
 - Can I cancel a booking?
 - Should I create house rules for my guest to follow?
 - Can I enter the guest's room for inspection?
 - What should I do if I need to stop taking guests?
 
 
 
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Airport Transfers
- How do I apply for Study Vision's airport transfer service?
 - How early can I book an Airport Transfer?
 - How will I find my driver when I arrive?
 - What if my flight arrives earlier or later than scheduled arrival time?
 - How do I get to the pick-up point? Where will the driver pick me up? What should I do if I can't find a driver?
 - What does my payment include?
 - How can I pay my Airport Transfer fee?
 - What happens if I miss my flight?
 - Can I change my drop-off address after my transfer is booked?
 - My friend and I arrived on the same flight, can we be picked up by the same car?
 - Both my friend and I have airport pick-up service, will there be some discount?
 - My flight has been changed, will I be charged extra?
 - Can I apply for a refund if I cancel the Airport Transfer service & How do I apply for a refund?
 - How many people are included in each Airport Transfer application?
 - I left some of my belongings in the vehicle, how do I get them back?
 - Can I book an urgent Airport Transfer (arrangement within 24 to 48 hours) & how do I apply? Will there be additional charges?
 - I booked a Standard Airport Transfer service, how many luggage can I bring? Will I be charged extra fees if I bring more?
 - Will I need to pay any extra fees to the Driver?
 - I am going to Canberra, but my flight lands in Sydney, can I still book an Airport Transfer with Study Vision
 - How do I know my Airport Transfer is booked?
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Welfare
- What is a CAAW (Confirmation of Appropriate Accommodation & Welfare)
 - I am an student aged under 18 years old. Can Study Vision arrange both my accommodation and my guardian?
 - I am international student aged under 18 years old in Australia and I am not staying in a Study Vision homestay. Can I change to a Study Vision homestay?
 - I am international student aged under 18 years old in Australia and I do not have a Study Vision guardian. Can I change to a Study Vision guardian?
 - I am an University of Sydney or Taylors College student aged under 18 years old applying for accommodation. Which date should I book my accommodation for?
 - I am a student aged under 18 years old travelling to Australia, and I have booked a Study Vision homestay. Do I need to book an Airport Transfer with Study Vision?
 - When I turn 18 can I continue staying at my current homestay?
 - If I applied as an underage student, but my arrival was delayed until after I turned 18, do I pay the Under 18 rate or the Over 18 rate?
 
 
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 I am an student aged under 18 years old booking with Study Vision. What do I need to do to get my CAAW?
Once you have booked with Study Vision, we will complete the necessary steps with your school/university, so that they can issue your CAAW.
The exact procedure varies between schools/universities. Please refer to our Welfare page for the steps required for your school/university.
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